You said:
“while we were eating, a cockroach all of a sudden crawled on our table. I called the attention of the waitress (Joan) and whispered “may ipis”. She just told the other waitress, and they both continued with their work.

What banapple said:
we have very strict hygiene and cleanliness guidelines and standards
source: https://www.facebook.com/Banapple

Can you believe this?

Here’s what I got from their fb wall:

From Shermagne Cruz-MacDuff:

Just went to your Ayala Triangle branch and had the most hideous hickory ribs ever. It was rotten. And as I asked for a written acknowledgement of the incident in case all of us would have food poisoning, the President didn’t allow the manager in charge to give me the letter. You better make sure that there’s quality control in all your branches. My 3 year old nephew ate that rotten piece of pork.

I can’t believe after your chef friend ate the “maanta” and foul smelling spare ribs, probably rotten (as experienced by other customers too, check their fb wall page). You still believe they have great food. It’s rotten, for C*7%$+ sake!!!!

haay ang sarap ng food dito..

I had brunch there and I would say that today was the only bad experience that I had.
When I was ordering Tocilog, I said to the lady “Tocilog”, and she just gave me a blank stare. I called her attention twice and then she finally replied, “alin po doon? Tocino”. Then I said, “yes, yun ang order ko.” Then aside from that I ordered ribs and choco peanut butter pancakes. As the food came, I wondered why the Tocilog took so long. So, I asked her if they were able to punch it in, and she said no, she thought I was just inquiring about it. And I was suprised because I mentioned it 4 times to her.
Then I gave her my card again, and she said “sorry minimum of 300 for credit card”. I told her, that it shouldn’t be my problem because I ordered something worth 450, she just wasn’t paying attention. So after that, she swiped my card anyway.

As I mentioned, I ordered pancakes as well. It was my first time and I found it really good, one of the best in the metro. However, when we finished the small teacup of syrup on one pancake, I asked for another. It took her awhile to come back and tell me that you were out of syrup (at 11 in the morning). So, halfway through my pancakes, it didn’t feel good eating it anymore because there was no syrup. When, the other table ordered pancakes, that’s the time they bought syrup lang.

Lastly, for my friend’s order of spare ribs, when she was on her 2nd piece, she spit it out because the meat had a foul smell. It was “maanta”, and she’s the type who’s really particular with meat because she’s a chef as well. The supervisor was nice enough to change 1 piece of the ribs, we even made her smell it.

I still visited the restaurant after, and I was still disappointed.
So, my friend and I ordered Choco peanut butter pancakes, Penne pasta, and Chicken breast Parmigiano. My friend was halfway through her pasta already, and I was still waiting for my Chicken. I ordered at 11:00, and at 11:30, I noticed that my food was taking way too long and I’ve ordered that before, it used to be really quick. I asked the lady to follow it up, and she was a bit stunned. Apparently, Joan punched it in, made me pay for it but did not order it. Joan did not even apologize, I just heard their conversation, she told the girl that we didn’t order, and the other girl told her that she punched it in.

The waitress approached me and told me that they would just “rush” my order, which I told her to cancel… because I did not have time to wait anymore, and I didn’t want to eat a dish that was “RUSHED”. They gave me the refund, and not even a word of apology.

Another thing, while we were eating, a cockroach all of a sudden crawled on our table. I called the attention of the waitress (Joan) and whispered “may ipis”. She just told the other waitress, and they both continued with their work. I called her attention again and that’s when the other waitress came by, slowly, and got the cockroach.

They have GREAT food and an awful staff.

Please come up with a better system of packing leftovers. In the US, most often than not, attendant would give the styropor package so the customers can just pack it by themselves.

Thanks. Hoping you can improve on your procedure on this.